The data controller responsible for your personal data is Salpconnect Media. Email: sales@salpconnect.com. Website: https://salpconnect.com.

In this Privacy Policy, "Salpconnect," "we," "us," and "our" refer to the company operating Salpconnect. "User," "you," and "your" refer to any person using our services.

This Privacy Policy applies to personal data processed when you visit our website, create or use a Salpconnect account, use our applications or platform, generate images, videos, or other media, upload files or content, purchase subscriptions, credits, or services, contact support or sales, interact with our communications, or use integrations and connected services.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control.

We may collect different types of personal data depending on how you use Salpconnect.

• Account information such as name, email address, username, password or authentication credentials, profile details, account settings, login information, subscription or plan details, and communication preferences.
• Media, uploads, and generated content such as uploaded images, uploaded videos, generated media, edited media, prompts, instructions, file names, metadata, previews, exported files, project files, campaign content, descriptions, creative inputs, output settings, and generation history.
• Payment and billing information such as billing name, billing email, billing address, subscription plan, transaction history, payment status, invoice details, tax information, purchase records, and credit usage records.
• Technical and usage data such as IP address, browser type, device type, operating system, language settings, time zone, pages visited, features used, clicks, interactions, login dates, session information, error logs, crash reports, security logs, referring pages, and approximate location based on IP address.
• Communications data such as name, email address, company name, message content, support requests, sales inquiries, feedback, attachments, and communication history.

Unless otherwise agreed in writing, Salpconnect stores user-uploaded, generated, edited, or processed media for 30 days. After 30 days, user media will be automatically deleted from our servers.

This may include uploaded images, uploaded videos, generated images, generated videos, media edits, processed files, temporary files, export files, preview files, and related project media.

You are responsible for downloading, exporting, saving, or backing up any media you want to keep before the 30-day deletion period expires. After media is deleted, it may no longer be recoverable.

If you want Salpconnect to keep your media on our servers for longer than 30 days, contact sales@salpconnect.com before the deletion period expires. Extended storage may be subject to additional terms, pricing, storage limits, technical requirements, or a separate agreement.

Salpconnect is not intended to be a permanent storage or backup service unless we have entered into a separate written agreement with you.

You should keep your own copies of important media, campaign files, generated outputs, and project assets. We are not responsible for loss of media after the 30-day retention period or where deletion occurs according to this Privacy Policy, the Terms and Conditions, user action, account closure, or applicable law.

Salpconnect may use cookies, pixels, local storage, and similar technologies to keep you logged in, remember preferences, secure the platform, analyze usage, improve performance, understand user behavior, provide customer support, support marketing where applicable, and measure campaigns or conversions.

Some cookies are essential for the platform to work. Others may require your consent depending on applicable law. You can control cookies through your browser settings. If you block or delete cookies, some parts of Salpconnect may not work properly.

We use personal data to provide Salpconnect, create and manage accounts, authenticate users, generate images and videos, process uploads and outputs, store media temporarily for 30 days, allow downloads and previews, manage subscriptions, credits, and payments, provide customer support, respond to sales inquiries, send service-related messages, send marketing messages where permitted, improve functionality, analyze usage and performance, detect and prevent fraud, protect platform security, enforce our Terms and Conditions, comply with legal obligations, resolve disputes, and maintain business records.

Where data protection laws such as the GDPR apply, we process personal data using valid legal bases.

• Contract: to provide Salpconnect to you, including account access, media generation, subscriptions, support, and platform functionality.
• Consent: for optional cookies, marketing communications, or specific optional features. You may withdraw consent at any time where processing is based on consent.
• Legal obligation: to comply with tax, accounting, consumer protection, security, regulatory, law enforcement, or other legal requirements.
• Legitimate interests: to improve Salpconnect, secure the platform, prevent misuse, detect fraud, understand service performance, support users, develop new features, and manage business operations, where those interests are not overridden by your rights and freedoms.

We do not sell your personal data. We may share personal data with trusted service providers that help us operate Salpconnect, including hosting providers, cloud storage providers, AI and media generation providers, video or image processing providers, payment processors, analytics providers, email providers, customer support tools, security providers, database providers, communication tools, and professional advisors.

If you make a purchase, payment information may be processed by third-party payment providers according to their own terms and privacy policies.

We may disclose personal data if required by law, court order, government request, regulatory authority, legal process, or law enforcement request. We may also disclose data where necessary to protect our legal rights, users, systems, security, or the public.

If Salpconnect is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, personal data may be transferred as part of that transaction.

Your personal data may be processed in countries outside your country of residence. Where required by law, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, data processing agreements, security measures, or other legally recognized transfer mechanisms.

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy. Retention periods depend on the type of data and the reason for processing.

• Media retention: uploaded, generated, edited, or processed media is stored for 30 days unless otherwise agreed in writing.
• Account data: we may keep account data while your account remains active and may retain certain information after closure where needed for legal, security, tax, accounting, fraud prevention, dispute resolution, or compliance purposes.
• Billing data: billing, invoice, transaction, and tax records may be retained as required by accounting, tax, financial, or legal obligations.
• Support data: support messages and communication records may be kept for a reasonable period to respond to requests, resolve disputes, improve support, and maintain business records.
• Security data: security logs, fraud prevention records, and technical logs may be kept for a reasonable period to protect the platform, investigate incidents, and prevent abuse.

Depending on your location and applicable law, you may have rights over your personal data.

• The right to access your personal data.
• The right to correct inaccurate or incomplete personal data.
• The right to request deletion of personal data, subject to legal, contractual, security, or legitimate retention requirements.
• The right to restrict processing in certain circumstances.
• The right to object to certain processing, including processing based on legitimate interests or direct marketing.
• The right to data portability where applicable.
• The right to withdraw consent at any time where we rely on consent.
• The right to complain to a data protection authority.

If you subscribe to marketing communications, we may send product updates, offers, news, and promotional messages. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us.

Even if you unsubscribe from marketing, we may still send service-related messages, including account, security, payment, legal, or technical notices.

We use reasonable technical and organizational measures to protect personal data, including access controls, authentication, encryption where appropriate, secure hosting, monitoring, backups, logging, security reviews, restricted access to personal data, confidentiality obligations, and incident response procedures.

No system is completely secure. We cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us immediately if you suspect unauthorized access.

You are responsible for the content you upload, generate, edit, process, download, publish, or share using Salpconnect. You should avoid uploading sensitive personal data unless necessary.

You must not upload or generate content that violates another person's privacy, intellectual property rights, image rights, or other legal rights. If you upload personal data about other people, you are responsible for ensuring that you have a valid legal basis or permission to do so.

Salpconnect is not intended for children under the age of 13, or a higher minimum age if required by applicable law. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it where required.

Salpconnect may contain links to third-party websites, services, tools, or integrations. We are not responsible for the privacy practices, security, content, or policies of third parties. You should review the privacy policies of third-party services before using them.

Salpconnect may use automated systems, AI tools, or third-party technologies to generate, edit, process, or analyze media. These systems may process your prompts, uploaded files, settings, and generated outputs to provide the requested service.

We do not currently use personal data for automated decisions that produce legal or similarly significant effects on users unless expressly stated. If this changes, we will update this Privacy Policy and provide information required by applicable law.

We may use technical, usage, and performance data to improve Salpconnect. Where possible, we may use aggregated or anonymized data that does not directly identify users.

We do not use private user media for unrelated purposes unless permitted by law, required to provide the service, or agreed with you.

If a personal data breach occurs and applicable law requires notification, we will notify affected users and/or relevant authorities as required. We may investigate incidents, take corrective measures, and cooperate with authorities where necessary.

We may update this Privacy Policy from time to time. When we update it, we will change the "Last updated" date. If changes are significant, we may notify users through the platform, by email, or by another reasonable method.

Your continued use of Salpconnect after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

For privacy questions, requests, or concerns, contact Salpconnect Media at sales@salpconnect.com or visit https://salpconnect.com.